Configuring Client Status in SCCM 2012

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Configuring Client Status in SCCM 2012

Configuring Client Status in SCCM 2012 In this post we will look at Configuring client status in SCCM 2012. Before you can monitor System Center 2012 Configuration Manager client status and remediate problems that are found, you must configure your site to specify the parameters that are used to mark clients as inactive and configure options to alert you if client activity falls below a specified threshold.

To configure the client status in SCCM 2012, launch the Configuration manager console. Click on Monitoring.

Configuring Client Status in SCCM 2012 Snap 1

Right Click Client Status. Click on Client Status Settings.

Configuring Client Status in SCCM 2012 Snap 2

In the Client Status Settings Properties window we see settings to monitor the client status. Lets see one by one on what they are :-

Client Policy requests during the following days – This setting specifies the number of days since a client requested policy. The value is set to 7 days by default.

Heartbeat discovery during the following days – This setting specifies the number of days since the client sent a heartbeat record to the site database. The value is set to 7 days by default.

Hardware inventory during the following days – This setting specifies the number of days since the client sent a hardware inventory record to the site database. The value is set to 7 days by default.

Software inventory during the following days – This setting specifies the number of days since the client sent a software inventory record to the site database. The value is set to 7 days by default.

Status messages during the following days – This setting specifies the number of days since the client sent a status messages to the site database. The value is set to 7 days by default.

Retain client status history for the following number of days – This setting specifies for how long the client status history should remain in the site database. It is set to 31 days by default.

Click OK and close the properties window.

Configuring Client Status in SCCM 2012 Snap 3

Right the Client Status and click Schedule Client Status Update. By default the client status update is set to 1 Days. You can set it to 1 Hour. This means that every 1 hour the client status is updated.

Configuring Client Status in SCCM 2012 Snap 4

Next we will look more on configuring alerts for client status. In the configuration manager console, click on Assets and Compliance, Device Collections. Select the collection for which you want to enable the alerts. Right click the Device Collection and click on properties. Click on Alerts and click Add.

[us_message color=”error”] Note – Do not select User Collections as the alerts are not supported. Alerts are supported only for Device Collections.[/us_message]

Configuring Client Status in SCCM 2012 Snap 5

Under the client status select all the options(first 3 check boxes). Next to it is Endpoint protection, the options can chosen when Endpoint clients are deployed to a device collection. We will look at this later. Click on OK.

Configuring Client Status in SCCM 2012 Snap 6

If you take a look at conditions, we see there are 3 conditions for which alerts can be raised. An alert severity can be Critical, Warning or Information. We will leave it to default here. Click on Apply and OK.

Configuring Client Status in SCCM 2012 Snap 7

In the configuration manager console, Click Monitoring , Reporting, Client Status. There are already inbuilt reports for client status, we will run a report for Client status summary.

Configuring Client Status in SCCM 2012 Snap 8

Choose the values for Collection and Client Version. Click on View Report. The report shows the total number of active clients, clients that passed the client check, clients that failed client check and the percentage of active clients that passed the client check.

Configuring Client Status in SCCM 2012 Snap 9

  • Ashwin

    Hi Prajwal,

    I am following your documents and it is very helpful. I am kind of stuck in one place. I create a device collection and when I go to the properties -> Alerts, the add button is disabled.

    How do I get it enabled?

    • I believe the alerts tab will be active when you install endpoint protection role.. Please try and let me know…

  • Sunil Tripathy

    Hi prajwal,

    we have few hyper V host servers and the configmgr client is installed on it, and we would like to remove it gracefully
    can you suggest some articles or steps to follow, we have tried the ccmsetup.exe \uninstall switch but still no go.

    Many Thanks in Advance !!
    rgds \ sunil

    • “we have tried the ccmsetup.exe uninstall switch but still no go”

      what about CCMSetup.log ?? Can you post the log file ?

  • Ayush

    Hi Prajwal,

    We have recently rolled out SCCM Configuration Manager 2012 and facing Client Inactive Problem we have around 450 machines from same loaction showing as Inactive in SCCM Console, I have reviewed the logs but found nothing. Also under Configuration Manager Properties I can only see 6 tabs and wherein under Actions tab I can only see 2 Actions related to Machine & User Policy Retrival. Can you please suggest why we have so many no. of Inactive clients and how can we remediate it?

    Thanks

    Regards
    Ayush

    • The client has been installed but its not communicating with the SCCM server, you must check if you have allowed the ports through firewall for proper communication between clients and sccm server.

  • Syed

    Hi,
    I’m new to SCCM 2012 sp1, VDI and want to setup VDI lab for student please send me the doc A to Z like hardware requirement, steps to do or screen capture A to Z.

    for SCCM2012 I need OSD deployment capture.
    how to create sysprep image?
    and MS. Office application deployment steps capture doc.

    Thanks in advance.

  • Susan

    Hello and thank you for this document it is very helpful. I am trying to figure out a way to keep our remote laptop users from becoming inactive clients as they may be used on/off the network. We have created a separate collection for laptops and would like to extend the evaluation period just for this collection. Is there a way to do this?

    Thanks

  • @Hardik – Can we discuss this issue in forums – http://prajwaldesai.com/community/

  • You need to check client policy setting which consists of settings on how often the client agent requests the policy from Management Point. By default the client contacts the Management Point every 60 minutes to download the policy. http://prajwaldesai.com/wp-content/uploads/2013/09/Default-Client-Settings-in-SCCM-2012-SP1-Snap3.jpg

    • Gregoz

      thanks, yes, it is set to 60 but it takes 6 hours before an inactive client becomes active again. Any other option like force update?